Free Shipping, Returns & Exchanges in the U.S.

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Return Policy

We want to keep things simple for you. If you would like to return items you have 30 days to do so, we even cover the costs so you do not have to.  

All items must be returned in new condition with all packaging materials included.  

Please allow up to 10 business days for your return to be processed.   
 

We ship fast! If you need to make modifications or changes to an order that has not been shipped yet please contact info@baqchi.com ASAP so the matter can be handled.   

We are not liable for damages or loss due to incorrect shipping information entered at checkout so please be sure to review all information properly before checking out.  

For any other further questions or concerns please email us any time at, we are happy to hear from you!  
 

Please allow up to 24 business hours for an email response. 

 
Return Conditions 

Returned items must be in new condition with original packaging.  

Returns must be received within 30 days from the date of the ship date. 

If your package arrived damaged due to the negligence of the shipping carrier, we feel for you, however, we ask that you contact the shipping carrier for further assistance. Please refer to your tracking number provided to you at the time of purchase to get the status and time of your delivery.  

Baqchi reserves the right to refuse returns that do not fully meet our Return Policy Conditions. All nonconforming returns will be returned to sender at a charge to sender of $25 per shipment. 

 

We try to be as accommodating as possible. If you have any special circumstances you would like to inform us of, we cannot guarantee to make an exception. However, feel free to email us at info@baqchi.com to have the case reviewed by our staff. 

 
International Returns

We keep our prices low so our all of our customers can have the best quality products, and high-end service without high markups. For this reason, international orders customers would be responsible for covering the cost of shipping a return back to us. We ask that returns are made within 30 days of the shipping date. We are unable to refund your shipping costs. We thank you for your understanding.